Shop policies

Annukka Jewelry Design website store is temporarily inactive.

I will be studying towards a master's degree until June 2019, and I am unable to maintain an online store.

I may be able to take on custom work during this time. You can ask me about custom work by sending me a message.

Thank you for your continued support!

Shipping

Default shipping to all destinations is via the Finnish Post Office Priority Express service. Assuming normal postal service, delivery time is 5-10 business days to most destinations. A tracking number will be provided. PayPal covers the value of your item, should it get lost in the mail. DHL courier shipping upgrade is available for an increased fee. Your jewelry will arrive carefully packaged in a gift box.  

You, the buyer, are responsible to pay any customs, tariffs, VAT or entry fees. Your jewelry item is fully insured during shipping.

Orders for items that are already made will be shipped within 5 business days. Made to order items usually take 4-6 weeks to produce before they are shipped. This allows time to order any necessary supplies, as well as time to fabricate your piece with the care and attention it deserves. If multiple items are ordered, I will attempt to make them at the same time where possible, but please allow fabrication time for each and expect that they will be shipped together after completion.

Items are shipped to your address in your PayPal account or provided by you during the checkout process. Please make sure to verify that your address information is correct before you complete checkout. I am not responsible if an incorrect address is provided.

Returns

Annukka Jewelry Design creates each piece with careful attention to quality, craftsmanship, and design. As handmade items and natural materials, they may have slight variations in color, size, and texture.

If for any reason you are unhappy with your recently purchased jewelry item, most items may be returned for a full refund of your purchase price (does not include shipping fees). However, earrings (for sanitary reasons), custom orders and personalized jewelry are not returnable. Simply contact me within 5 business days of receipt and return your piece within 14 business days (you are responsible for shipping and insurance costs).  A refund via PayPal will be sent to you when I receive your item. Send the jewelry item back to Annukka Jewelry Design, Kievarintie 40 B 20, 04300 Tuusula, Finland.  I am not responsible if your item is lost in transit, so please insure it.

Privacy Policy:

Annukka Jewelry Design is committed to protecting the privacy of my site visitors and customers. Your name, address and email/contact information will never be sold, shared or publicly disclosed without your consent except as required by law.

All purchases are conducted through PayPal's secure website. I do not receive or collect any of your credit card billing information.  

I may monitor/record website analytics and statistics about visitors to and purchases on this website for the ultimate purpose of improving and enhancing customer experience and service, and the products available on my site.

If you have made a purchase from my store I may occasionally update you on my latest products, news, special offers and events via email, but only if you opt in to receive email marketing communications from me (newsletter sign up).  You may opt out at any time.

My site may contain links to and from other websites.  If you follow a link to another site, please note that they may have their own privacy policies and I do not accept liability for any of their policies or lack thereof.

Warranty

When you purchase from Annukka Jewelry Design, you automatically receive an included one year warranty on workmanship and materials used in your jewelry items. If a jewelry item fails as a result of a flaw in the material or craftsmanship, I will fix or replace the missing or broken part of your item with a component/repair of equal value at no charge. I will attempt to match the missing or broken part as closely as possible.

Warranty excludes theft, loss or damage including but not limited to improper care/cleaning, dropping, catching, or striking against a hard surface, chemical exposure, or improper use or storage. If an earring or portion of an item is lost or damaged, I can attempt to make/find a matched replacement depending on availability of materials. Customer will be charged very reasonable rates for such replacements or repairs.

For warranty or repairs, contact me (so that I know the item is coming and I can order parts early if needed) and then ship it to me at Annukka Jewelry Design, Kievarintie 40 B 20, 04300 Tuusula, Finland. I am not responsible if your item is lost or damaged in transit, so please insure it!

Please read instructions for jewelry cleaning and care here.